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Customer Support

PANTASTIC is where indie brands join forces to showcase their wares, safeguard their creations, and scale their ventures.

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Strength in numbers, power through independence.

We created PANTASTIC so indie brands join forces to showcase their wares, safeguard their creations, secure their data, and scale their ventures. We want to empower indie brands with the tech they need, the data they deserve, and the exposure they crave.

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The Magic of Indie. The Future of Shopping.

Free from corporate control and unattached to past precedent, independent brands are rewriting the rules of e-commerce. They’re bringing beauty to categories defined only by function, affordability to products long out of reach, and sustainability where waste runs rampant. Together, indie brands are disrupting the marketplace. And we’re helping them do it.

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Frequently Asked Questions

Here's a quick rundown of questions relevant to brands about PANTASTIC. We're happy to chat if you have further questions.

PANTASTIC is powered by sophisticated AI merchandising and leverages smart bundling to increase your sales while making your acquisition more cost efficient. The AI understands not only your products, but your customers as well to deliver real-time personalized recommendations to each and every customer. With this unique data set, we are able recommend your products to likely buyers that are in a purchase cycle for other products.

To sell products on PANTASTIC, there is a commission fee so you don’t pay us anything unless we sell your products. To see the details of the fee table, you can see the Supplier Agreement.

Pantastic operates on a bi-weekly settlement basis. Upon the conclusion of a given 14-day period, Pantastic will reconcile the amounts due to you and remit the balance to the bank, PayPal, or other payment account provided. This balance transfer will be sent on the Thursday following a given period’s close, and should be available to you the following business day. If the Thursday or Friday occurs on a U.S. Federal Holiday, a corresponding delay in receiving any funds may occur. For more details, see the PANTASTIC Supplier Agreement.

To get additional support, you can email Brand Support at [email protected]

When PANTASTIC sells one of your products, you will receive an order as you normally would. The order will have PANTASTIC as the "Bill to" and the end customer will be on the “Ship to” line.

The end customer pays the shipping fee.

When you receive an order from PANTASTIC, it will include the shipping information on it just like it would on an order from your website.

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